Refund policy

Return & Exchange Policy

At My Porch Haven, we want every order to arrive safely and meet your expectations. If you are not satisfied with your purchase, you may request a return or exchange within 30 days of delivery.

Return Eligibility

To be eligible for a return, items must be:

Unused, undamaged, and in original condition
Returned in the original packaging whenever possible
Approved by our support team before being shipped back

To start a return, please contact us at info@myporchhaven.com within 30 days of delivery.

What to Include in Your Request

Please include the following information so we can help you faster:

Your order number
A brief explanation of the issue
Photos of the product and packaging, if applicable
A photo of the shipping label, if the item arrived damaged or incorrect

Return Shipping

Customers are responsible for return shipping costs unless the item arrives damaged, defective, or incorrect due to our error.

Original shipping fees are non-refundable. If your order qualified for free shipping, the refund will apply to the product price only.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 30 days of delivery with photos of the issue and the shipping label. We will review your request and provide a replacement, exchange, or refund solution when applicable.

Do Not Return Without Approval

Please do not send your package back to the sender address shown on the parcel. You must contact us first to receive the correct return address and return instructions.

Items returned without prior approval may not be accepted or processed.

Refunds

Once your return is received and inspected, we will notify you by email. If approved, your refund will be processed to your original payment method.

Refund processing times may vary depending on your payment provider:

PayPal refunds are usually processed within 48 hours after approval.
Credit card refunds may take 7–15 business days to appear on your statement.

Order Cancellation

Orders are processed quickly. If you need to cancel or modify an order, please contact us within 12 hours of placing the order. Once an order has been processed or shipped, it cannot be canceled or changed.